Front Desk Reservations Agent

Join Tropical Infusions, a premier hospitality destination in the heart of Seminyak, Bali, as a Front Desk Reservations Agent. This role offers a unique opportunity to be the first point of contact for guests, ensuring a seamless and memorable experience from the moment they step through our doors. As part of our dedicated front desk team, you'll manage reservations, check-ins, and check-outs with a smile, leveraging our advanced Property Management System (PMS) to streamline operations. With a focus on exceptional service and a commitment to creating lasting impressions, Tropical Infusions is the perfect place to build your career in hospitality.

In this dynamic role, you'll handle a variety of tasks daily, including greeting guests, processing bookings, and resolving any issues that may arise. Our team thrives on collaboration, and you'll work closely with colleagues across departments to ensure every guest's needs are met. With a vibrant and welcoming atmosphere, Tropical Infusions provides an ideal environment for those looking to grow their skills in a fast-paced, customer-centric setting.

📋 Tanggung Jawab Pekerjaan

• Manage guest reservations and bookings using our advanced PMS, ensuring accurate and efficient processing.
• Greet and assist guests upon arrival and departure, providing a warm and professional welcome.
• Handle check-ins and check-outs, including key distribution and room assignments.
• Resolve guest inquiries and concerns promptly, ensuring a positive experience.
• Collaborate with housekeeping, maintenance, and other departments to address guest needs.
• Maintain accurate records of guest information and transactions.
• Assist with front desk operations, including cash handling and reporting.
• Stay updated on property policies and procedures to provide consistent and accurate information to guests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front desk or reservations, preferably in the hospitality industry.
• Excellent communication and interpersonal skills to interact with guests and colleagues.
• Proficiency in English, both written and spoken, is required.
• Familiarity with Property Management Systems (PMS) such as Opera, Siriuss, or similar software is a plus.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to work in a fast-paced environment with a positive attitude.
• Basic computer skills, including email and spreadsheet software like Microsoft Office or Google Workspace.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

Lowongan Terkait